Waka Ride Support
Last Updated: November 2026
Need help with the Waka Ride app? We're here to assist passengers, drivers, couriers, and package senders and receivers.
Frequently Asked Questions
How do I book a ride?
Open the app, set your pickup and destination, choose a ride type, and confirm. You'll see the price before you book, and you'll be matched with a nearby available driver.
How do I send a package?
Tap Send package on the home screen, enter the pickup and delivery addresses and the receiver's details, and confirm. A nearby courier will pick it up.
How do I become a driver or courier?
Sign up in the app and choose "I'm a Driver or Courier", then submit your driver's license and vehicle information for verification.
What payment methods are supported?
You can pay by card, bank transfer, or cash. Card and bank transfer payments are processed securely by Flutterwave. We do not store your card details.
I had an issue with a ride or delivery. What do I do?
Email us at support@wakaride.africa with your account email and the ride or delivery details, and we'll look into it.
How do I delete my account?
You can delete your account in the app under Profile → Delete Account. See our account deletion page for details.
Where can I read the Privacy Policy?
On our Privacy Policy page.