Delete Your Waka Ride Account

Last Updated: October 2026

This page explains how users of the Waka Ride app (developer: Waka Ride) can delete their account and associated data. You can do it inside the app, or request it by email without the app.

Option 1: Delete in the app

1. Open the Waka Ride app and sign in.
2. Go to Profile.
3. Select Delete Account.
4. Enter your password to confirm.
5. Select Delete.

Option 2: Request deletion by email (no app needed)

If you no longer have the app installed, or cannot sign in:

1. Send an email to support@wakaride.africa from the email address registered on your Waka Ride account.
2. Use the subject Delete my Waka Ride account and include the phone number on the account.
3. We will confirm the request and delete your account within 7 days, and reply to let you know it is done.

What Is Deleted

When your account is deleted we permanently remove:

• Your login and sign-in access
• Your personal details: name, phone number, email address, emergency contact and profile photo

What Is Retained

• Records of completed rides, package deliveries, payments and ratings are kept with your personal details removed, because they also belong to the other passenger, driver or courier involved and are needed for financial and legal records.
• Payment records may also be retained by our payment processor, Flutterwave, for as long as financial regulations require.
• Deleted data may remain briefly in encrypted system backups before being purged in the normal backup cycle.

Contact

Questions about account deletion: support@wakaride.africa