Waka Ride Privacy Policy

Last Updated: October 2026

1. Information We Collect

Name
Phone number
Email address
Profile photo
Driver license information
Vehicle information
Location data
Ride history
Payment and transaction information

2. How We Use Your Information

Create and manage your account.
Connect passengers with drivers.
Process rides.
Improve our services.
Provide customer support.
Maintain platform security.

3. Location Information

Display your current position.
Match passengers with nearby drivers.
Calculate routes.

Location information is only used while providing ride services.

4. Sharing Information

First name
Profile photo
Vehicle details
Pickup and destination information

We may share limited information between drivers and passengers to facilitate rides. We also share information with trusted service providers who help us operate the platform: our payment processor (Flutterwave) to process payments, our notification provider (OneSignal) to deliver push notifications, our mapping provider (Google Maps/Places) to provide location search and routing, and our email provider (Resend) to send account-related emails. We do not store your card details ourselves, and we do not sell your personal information.

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, or misuse.

6. Data Retention

We retain your information for as long as necessary to provide our services or comply with legal obligations.

7. Your Rights

Update your profile information.
Delete your account and all associated data at any time, directly within the app — this is immediate, not a request we process later.
Contact us regarding your personal data.

8. Children's Privacy

You must be at least 18 years old to create a Waka Ride account. Waka Ride does not knowingly collect personal information from anyone under 18. If we learn that an account belongs to someone under 18, we will close it and delete the associated personal information.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Continued use of the application indicates acceptance of the revised policy.

10. Contact

If you have questions about this Privacy Policy, please contact:

Email: wakaridesupport@gmail.com

Waka Ride Terms and Conditions

Last Updated: October 2026

1. Acceptance of Terms

By creating an account or using Waka Ride ("the App", "the Platform", "we", "us"), you agree to these Terms and Conditions. If you do not agree, do not use the App.

2. What Waka Ride Is

Waka Ride is a technology platform that connects passengers and senders with drivers and couriers for rides and package deliveries. Most drivers and couriers on the Platform are independent, third-party operators who use their own vehicles and are not employees or agents of Waka Ride. In some cases, drivers or couriers may be directly engaged or employed by Waka Ride or its operating company. Where this applies, the relevant employment terms are governed separately and are not affected by these Terms of Service.

3. Eligibility and Accounts

You must be at least 18 years old to create an account and use Waka Ride.
You must provide accurate information when registering, and keep it up to date.
Drivers and couriers must hold a valid driver's license, complete Waka Ride's verification and document review process, and be approved before accepting jobs.
You are responsible for all activity under your account and for keeping your login credentials secure.
Waka Ride may suspend or terminate an account for violation of these Terms, fraudulent activity, safety concerns, or at its reasonable discretion.

4. Booking, Fares, and Payment

Estimated fares are shown before booking and may change based on actual distance, time, or route.
Payments are processed through our third-party payment processor, Flutterwave, via card, bank transfer, or other supported methods. Waka Ride does not store your full card details.
A platform commission is deducted from each ride or delivery fare before the remaining amount is credited to the driver or courier as earnings.
Promo codes and discounts are subject to their own terms and may be withdrawn or changed at any time.

5. Cancellations

Passengers, senders, drivers, and couriers may cancel a ride or delivery before it starts, subject to the cancellation options provided in the App.
Waka Ride may apply a cancellation charge in certain circumstances, as communicated within the App at the time of cancellation.
Repeated cancellations may affect your ability to use the Platform.

6. Driver and Courier Payouts

Drivers and couriers may request a withdrawal of their available earnings through the App.
Withdrawal requests are reviewed before funds are released and may be declined, delayed, or require additional verification if there are concerns about accuracy or fraud.
Waka Ride is not responsible for delays caused by the driver's or courier's bank or payment provider.

7. Conduct

You agree not to:

Use the Platform for any illegal purpose.
Harass, threaten, or discriminate against other users.
Provide false information, including false documents during driver or courier verification.
Attempt to circumvent Waka Ride's payment system for a ride or delivery arranged through the App.
Interfere with or attempt to disrupt the Platform's operation or security.

8. Safety

The App includes an emergency SOS feature intended to help contact emergency contacts or services. Waka Ride does not guarantee the availability, accuracy, or effectiveness of this feature, and it is not a substitute for contacting local emergency services directly when needed.

9. Ratings and Reviews

Passengers and senders may rate their driver or courier after a completed ride or delivery. Ratings are used to maintain service quality and may affect a driver's or courier's standing on the Platform.

10. Disclaimer of Warranties

The App is provided "as is" without warranties of any kind, express or implied. Waka Ride does not guarantee that the Platform will be uninterrupted, error-free, or that a ride or delivery will always be available on demand.

11. Limitation of Liability

To the fullest extent permitted by law, Waka Ride shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform, or from the conduct of any driver, courier, passenger, or sender. Waka Ride's total liability for any claim shall not exceed the amount of fees paid by you for the ride or delivery giving rise to the claim.

12. Indemnification

You agree to indemnify and hold Waka Ride harmless from any claims, damages, or expenses arising from your violation of these Terms or your use of the Platform.

13. Changes to These Terms

Waka Ride may update these Terms from time to time. Continued use of the App after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

15. Contact

Questions about these Terms can be sent to:

Email: wakaridesupport@gmail.com